About the Company

We are looking for a proactive, results-driven Course Consultant to introduce Dino AI English to parents and help them select the most suitable English learning plan for their children. Dino AI English is an AI-powered English learning app designed for children aged 4–13. The program combines structured English courses, personalized learning paths, interactive speaking practice, pronunciation feedback, and 24/7 AI teacher support.

About the Role

The Course Consultant will manage the customer journey from lead contact and trial-class activation to consultation, payment, and initial customer onboarding. This role requires strong communication skills, consultative selling ability, disciplined follow-up, and confidence in working with sales targets. The role is designed around a product-assisted sales model in which Sales uses customer needs, trial-class participation, app activity, assessment results, and learning reports to provide personalized recommendations and close enrollments.

Responsibilities

Lead Engagement and Qualification

• Contact assigned leads through phone calls, Zalo, SMS, or other approved communication channels.
• Make the first contact within the required response time and consistently follow up with potential customers.
• Understand the child’s age, current English level, learning difficulties, previous learning experience, and the parents’ expectations.
• Qualify leads based on customer needs, budget, engagement level, and purchase intention.
• Prioritize customers based on app activity, including registration, placement-test completion, trial participation, repeated login, and pricing-page views.

Trial Class and App Activation

• Guide parents through account registration, app login, placement tests, and trial lessons.
• Assist customers in selecting and booking appropriate trial activities.
• Send reminders before scheduled trial sessions and follow up promptly after completion.
• Encourage inactive users to complete their first lesson or placement assessment.
• Support parents with basic product-use questions and coordinate with Operations or Customer Support when necessary.

Consultation and Sales Conversion

• Conduct personalized consultations based on the child’s assessment results, trial experience, and learning needs.
• Recommend suitable packages based on the customer’s learning goals, commitment level, and budget.
• Present pricing, promotions, installment options, deposits, and payment methods accurately.
• Handle objections related to price, learning effectiveness, online learning, AI teachers, study duration, and child engagement.
• Follow up consistently and aim to complete the transaction within the required sales cycle.
• Achieve individual revenue, conversion, and productivity targets.

CRM and Sales Data Management

• Update all customer activities and sales statuses accurately in the CRM.
• Record calls, contact results, consultation notes, trial status, quotations, follow-up plans, and payment outcomes.
• Maintain complete and accurate customer data for sales tracking and analysis.
• Provide feedback on lead quality, customer behavior, pricing responses, product issues, and common objections.

Customer Onboarding and Internal Coordination

• Guide newly enrolled customers through payment confirmation and account activation.
• Ensure customers understand their selected package and next learning steps.
• Coordinate with Operations, Customer Support, Marketing, and Product teams to resolve customer issues.
• Escalate technical, payment, account, or learning-related concerns promptly.
• Support promotional campaigns, referral programs, customer events, and sales activation activities.

Qualifications

• At least 1 year of experience in telesales, education consulting, customer consultation, inside sales, or a related role.
• Experience in EdTech, online education, English training, children’s education, apps, or subscription products is preferred.

Required Skills

• Strong Vietnamese communication and persuasion skills.
• Ability to identify customer needs and recommend suitable solutions rather than relying only on scripted selling.
• Comfortable communicating with parents and discussing children’s learning needs.
• Strong objection-handling, negotiation, follow-up, and closing skills.
• Target-oriented, disciplined, resilient, and comfortable working in a performance-driven environment.
• Able to use CRM systems, spreadsheets, communication tools, and sales dashboards.
• Willing to work flexible hours when required to contact parents outside standard office hours.
• Basic English is preferred.

Preferred Skills

• Previous experience selling annual education packages or high-value consumer products.
• Experience handling inbound leads generated from Meta, Google, TikTok, KOL, or app campaigns.
• Familiarity with sales funnels involving placement tests, trial classes, consultations, and course enrollment.
• Experience using Zalo, CRM outbound-calling systems, and digital payment tools.
• Knowledge of CEFR, children’s English-learning pathways, AI learning products, or online-learning methodology.
• Proven track record of achieving monthly sales and conversion targets.