The Intern - Training is responsible for managing and delivering training programs for trainers who educate customers about the company's products. This role ensures that all trainers are well-equipped with the necessary knowledge, skills, and methodologies to deliver high-quality customer training sessions. The intern collaborates with internal stakeholders to standardize training content, improve training effectiveness, and align learning initiatives with business objectives.

Responsibilities:

• Develop and implement Train-the-Trainer (TTT) programs to ensure trainers are well-prepared to educate customers.
• Support in establishing training methodologies, best practices, and standard operating procedures (SOPs) for trainers.
• Continuously update training content and materials based on product updates, customer feedback, and business needs.
• Conduct regular assessments to ensure trainers' proficiency and effectiveness.
• Identify skill gaps and organize refresher training sessions as needed.
• Ensure all trainers are aligned with the company's training standards and customer engagement strategies.
• Monitor and assess trainers' performance in customer training sessions through audits, feedback, and observation.
• Stay updated with the latest industry training trends and technologies to enhance training delivery.
• Work closely with Product, Sales, Customer Success, and Operations teams to ensure training content aligns with customer needs.
• Act as a key liaison between trainers and internal departments to ensure seamless communication and updates.
• Track and analyze key performance indicators (KPIs) related to training effectiveness, trainer competency, and customer satisfaction.
• Prepare reports on training impact and trainer development progress for senior management.

Requirements:

• Pursuing or completing a Bachelor's degree with excellent communication and presentation skills for training delivery.
• Quick learner and should be able to demonstrate proficiency in training technologies, e-learning platforms, and Learning Management Systems (LMS) at the earliest.
• Strong leadership, coaching, and people management skills.
• An analytical mindset with the ability to assess training effectiveness through metrics.
• Ability to work in a fast-paced environment and manage multiple training projects simultaneously.
• Strong problem-solving skills with a customer-centric approach.
• Training Design and Delivery.