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Program Lead - Specialist Network

Pathrise

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Remote

Posted 6+ months ago

What is Pathrise?

Pathrise (YC W18) connects job seekers across North America to world class industry mentorship and career coaching to help them land a new career. The program is free upfront and our customers pay us back when they’re hired.

Built around aligned incentives, we help build equity in the job search process by providing 1-on-1 mentorship, training, and a platform to uplift job seekers and ultimately, help them fulfill their hopes, ambitions, and livelihoods. We’ve already helped more than a thousand fellows land meaningful jobs, and helped them earn over $100M in salary.

In 2022 we raised our Series B and there is even more exciting growth on the horizon. That year we expanded from 6 to 14 industries, launched a tiered pricing system with differentiated product offerings, and much more.

Our Mission 🚀

Our mission is to help people everywhere build their careers by being the world’s best career agency.

We believe the job search system is broken and can be fixed with a business model that acts on behalf of the job seeker, instead of on behalf of employers, recruiters, or schools. If this sounds interesting to you, we look forward to hearing from you!

Read more about our mission in our manifesto.

The Role

We’re looking to hire a tech-savvy Program Lead to own oversight, support, and quality assurance for our network of 150+ part-time 1099 specialists. This network includes, but isn't limited to, industry mentors (marketing mentors, data mentors, finance mentors, etc), mindset coaches, & recruiting specialists. Learn more about the Specialist Network here.

This role is perfect for you if you are passionate about Pathrise’s mission and thrive in support roles that combine an instructional coaching & customer service mindset with strong operational know-how. In this role, you will be responsible for resolving issues, collecting feedback, and monitoring mentor quality efficiently to improve session quality and strengthen the Pathrise brand.

Responsibilities

Act as point of contact for the specialist network, providing general support & updates and connecting them to Pathrise’s mission and goals
Review and QA mentorship session recordings and provide extensive feedback to mentors to help them improve and to support trial conversion
Conduct weekly audits of specialist session bookings, notes, and availability to drive consistency in our specialist network
Pass on feedback to mentors from other stakeholders in a supportive and constructive manner
Own specialist personnel processes, such as hiring, onboarding, contract termination, offboarding, invoicing, etc.
Collaborate with specialists to improve the Pathrise program and to understand and address their pain points and ideas
Streamline & optimize mentor oversight & QA processes
Monitor and manage mentor capacity & availability issues
Manage and resolve Jira tickets related to the specialist network
Manage & maintain workshop & resource scheduling
Update and maintain the knowledge base for the specialist network to keep them informed of processes and best practices

Required Qualifications

2+ years of combined experience in the following areas: coaching, instructional design, or customer success; AND operations or program management
Comfortable managing up and giving constructive feedback to subject matter experts
Ability to communicate and align cross-functionally to prioritize specialist network quality improvements
High conscientiousness and exceptional organizational, operational, & analytical skills with low error rate
Quick learner, strong tech savvy, comfortable learning new technologies and platforms
Strong verbal and written communication skills
Strong de-escalation skills and intuition for driving alignment with mentors
Passion for the Pathrise mission and for creating a positive customer experience
Ability to work collaboratively, autonomously, and manage ambiguity

Preferred Qualifications

Experience working in or collaborating with the industry tracks that Pathrise serves (data, engineering, IT, cybersecurity, product, program, strategy & ops, finance, supply chain, marketing, sales, software engineering) or ability to quickly understand and ramp up on those domains
Experience overseeing 1099 consultants
Experience in a startup or similar work environment
Experience managing a help desk system (e.g. ZenDesk, Jira, etc.)
Experience with automation tools (e.g. Zapier)

Benefits & Compensation

💰Salary of $70,000 - $100,000 per year
📈Meaningful equity (ISOs)
✈️Fully remote with company sponsored trips to yearly company events (Lake Tahoe in 2021, Denver in 2022, and Dallas in 2023!)
⚕️Medical, Dental & Vision benefits
💸Twice-yearly Performance Bonuses
🌴Flexible Time Off (FlexTime) Policy
❤️‍🩹$200 annual Professional Development & Wellness Stipends
🧑‍💻50% computer reimbursement and $300 reimbursement cap for WFH office equipment

Our culture👋

We are a tight-knit community that champions for our staff to bring their authentic true selves to work and aim to provide a fun and collaborative work environment for everyone. Although we are remote we have many virtual and company sponsored in-person events. We also value diversity - [how the team embodies DEI], and exemplifies what Pathrise stands for externally as well as internally. Read more about how we aim to create a diverse and inclusive environment: What DE&I means to Pathrise ❤️🧡💛🖤🤎

Program Lead interview process

1. Intro Call w/a Recruiter - high level, mutual alignment

2. Assignment - technical assessment

3. Virtual Onsite - meet with our team for behavioral interviews

💡The Pathrise Approach to Hiring

At Pathrise we have a unique understanding of the hiring process from the perspective of companies and candidates, and the ups and downs that come with it. Candidates are close to our hearts - we've been them, we coach them, we know them.

Our general full-time hiring process outlined below. Note: this doesn't apply to part-time roles which consist of an intro call + a 30-45 min final interview.

Application Stage

- Our recruiting team reviews applications and responds to qualified applicants as quickly as possible.

- Our ATS does not auto-reject in any way

- Note that some part-time roles are listed in "Inactive - Resume Pool" status, meaning hiring happens on a rolling basis and may open unexpectedly.

Intro Call

- In this 30 minute phone call, we aim to align on the role and answer your questions to ensure a mutual fit

- Taking the next step in your career is a big deal! Ask whatever questions you need to ensure we're the right fit for you.

- Candidates who advance will be provided with a helpful guide to support their candidate experience.

Skill Assessment or Hiring Manager Interview

- For some roles, this is a 30 minute Google Meet interview with a hiring manager.

- For other roles, this stage is a hands-on skill assessment that gives you a firsthand glimpse of what basic skills are needed to execute in this role, and how they'll be applied. It also gives us early signals on the more technical aspects of candidate fit.

Virtual Onsite (full-time roles only)

- Candidates will meet with hiring managers and collaborators for further skill assessments and behavioral interviews.

- Because this stage can take considerable time for all candidates and interviewers (1.5 - 3 hours), we are very intentional about how we conduct it and who we move forward. We do our best to be mindful of time commitments and candidate efforts, and will communicate if things change unexpectedly.

- You'll receive guidance well in advance.

Reference Interviews (full-time roles only)

- We'll ask for some professional references to follow up with.

Pathrise is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pathrise does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Pathrise also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Pathrise will also consider for employment qualified applicants with arrest and conviction records.

If you are instead interested in our fellowship program, please submit an intake form and our Admissions team will follow up: https://www.pathrise.com/apply.