About the company

NovoEd’s collaborative talent development platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. NovoEd’s proven approach to learning connects diverse groups of learners, mentors, and leaders in a high-impact online environment, unlocking your organization’s collective knowledge and driving measurable outcomes.

About the role

The Director of Revenue Operations will own the strategy, architecture, and governance of the overall revenue operations business function, including managing the people and the tech stack that support it. They will provide guidance and actionable data to the leadership team for go-to-market strategy and process, as well as enabling the product development team to connect product roadmap decisions to revenue goals. They will design and deliver data-driven and AI-enabled insights and strategic direction based on a clear interpretation of performance data.

This is a high-impact, cross-functional role where you will work directly with the executive team to define, measure, and execute our revenue growth strategy.

What Will You Do?

Revenue Process Excellence

• Be the chief strategist and architect for the company’s revenue operations.
• Oversee the governance and hygiene of revenue data.
• Leverage AI and coding to scale processes, systems, and overall function.
• Identify and eliminate bottlenecks in the revenue funnel.
• Standardize processes to ensure scalability and consistency across teams.

Strategic Partner to Leadership

• Collaborate closely with executives to provide strategic interpretation of performance data and recommend improvements to revenue strategy.
• Partner with Sales, Marketing, Customer Success and Product leaders to align goals, reporting, and forecasting.
• Support strategic planning, sales territory definition, annual goal setting, and quarterly business reviews with insights and data.
• Lead and manage Revenue Operations team members.
• Own decisions about tools and systems in revenue operations, their data governance, integrations and purchasing/renewal process.

Systems Ownership & Optimization

• Design, build, and optimize the revenue operations tech stack to support business functions across the entire prospect and customer lifecycle.
• Build integrations and workflows to improve visibility and reduce manual work.
• Use AI technologies, scripting or relational data pipelines to organize and analyze data.
• Ensure data governance, integrity, and best practices across systems.

Analytics & Reporting

• Design and maintain dashboards that deliver actionable insights to executives and GTM leaders.
• Translate raw data into compelling narratives and recommendations that guide decision-making.
• Define, track, and analyze key revenue KPIs across the customer lifecycle (e.g., pipeline velocity, conversion rates, CAC, LTV, churn).
• Oversee usage and customer experience tracking systems such as ChurnZero and Pendo to ensure the company’s ability to track usage, adoption and account health.

What Skills Are Needed For This Role?

Experience & Skills

• 4+ years of experience in Revenue Operations or a related role in a B2B SaaS environment.
• Deep expertise in Salesforce and HubSpot, with experience managing integrations across multiple GTM systems.
  Experience with Pathfactory or similar engagement platforms is a strong plus.
  Proven ability to build and maintain Tableau dashboards and translate data into actionable insights.
• Strong understanding of the SaaS revenue lifecycle (lead → opportunity → customer → expansion/renewal).
• Excellent stakeholder management skills, with the ability to communicate clearly with executives and cross-functional teams.
• Strong project management skills, detail orientation, and ability to thrive in a fast-paced, scaling environment.
• Mastery of existing AI technologies and the tenacity to stay up to date with quickly evolving technologies.

Why Will You Love NovoEd?

• A collaborative, people-first work environment
• Paid parental leave
• Flexible vacation policy
• Comprehensive health care coverage
• Matching 401(k)
• Work-from-home reimbursement
• Phone and internet bill reimbursements

NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Hiring Process