Payroll Support Specialist
HireArt
Accounting & Finance, Customer Service
Buenos Aires, Argentina
Posted on Jan 10, 2026
Apply to HireArt
Worker Experience Coordinator - Payroll Support
HireArt
Full time
Location
Buenos Aires, Argentina (Remote)
Work environment
Remote
Expected pay amount
0.00 - 0.00 USD Per Hour
Schedule
Monday - Friday (ART)
Assignment length
Permanent
Job description
HireArt is seeking a talented Worker Experience Coordinator to join our Worker Experience team and support payroll for our contract workforce. In this role, you’ll take ownership of payroll-related inquiries, resolve issues quickly and accurately, and ensure workers have a consistently positive experience.
You’ll dig into the root causes of issues and drive practical, efficient solutions with professionalism and care. Most importantly, you’ll be trusted with the authority to act: you’ll have real decision-making power to resolve worker concerns on the spot. At HireArt, we believe empowering our team is the best way to support and advocate for our workers.
As a Worker Experience Coordinator, you'll:
You’ll dig into the root causes of issues and drive practical, efficient solutions with professionalism and care. Most importantly, you’ll be trusted with the authority to act: you’ll have real decision-making power to resolve worker concerns on the spot. At HireArt, we believe empowering our team is the best way to support and advocate for our workers.
As a Worker Experience Coordinator, you'll:
- Field and solve Tier 1 inbound inquiries (via email, chat, or phone) on payroll-related topics including, but not limited to:
- Timesheet errors
- PTO
- Pay rate discrepancies
- Expense reimbursements
- 401(k) deductions
- HSA/FSA deductions
- Commuter benefit deductions
- Health insurance deductions
- Support the annual benefits open enrollment process
- Help improve, create, and implement processes and best practice
- Identify support/issue trends and escalate to help resolve the root issue
- Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required.
Requirements
- 3+ years of payroll-specific customer support experience
- C1/C2 level English proficiency with strong written and verbal communication skills
- Experience with Zendesk or similar ticketing systems
- Experience with ADP Workforce Now and/or other payroll systems
- Tech savvy and strong investigative skills. Able to reconcile payroll data across multiple platforms.
- Ability to consistently show compassion, empathy, respect, patience, and kindness in client/customer interactions
- Self-organizing, proactive, resourceful, and detail-oriented
- Able to think critically about business issues and make thoughtful recommendations
- Basic understanding of Slack, Google Suite, and other useful tools for organizational success
You’ll really stand out if you have:
- Previous experience working in a payroll support role for a tech or staffing company with a high volume of support inquiries
- A strong understanding of various payroll deductions
HireArt offers a benefits package that includes:
- Work-from-home benefits, including:
- Workspace/home office set-up stipend
- Company provided laptop
- Paid time off
This is a remote, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work east coast timezone hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.
HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.
HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.
Company description
HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.
Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.
HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.
Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.
HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.
Job description
HireArt is seeking a talented Worker Experience Coordinator to join our Worker Experience team and support payroll for our contract workforce. In this role, you’ll take ownership of payroll-related inquiries, resolve issues quickly and accurately, and ensure workers have a consistently positive experience.
You’ll dig into the root causes of issues and drive practical, efficient solutions with professionalism and care. Most importantly, you’ll be trusted with the authority to act: you’ll have real decision-making power to resolve worker concerns on the spot. At HireArt, we believe empowering our team is the best way to support and advocate for our workers.
As a Worker Experience Coordinator, you'll:
You’ll dig into the root causes of issues and drive practical, efficient solutions with professionalism and care. Most importantly, you’ll be trusted with the authority to act: you’ll have real decision-making power to resolve worker concerns on the spot. At HireArt, we believe empowering our team is the best way to support and advocate for our workers.
As a Worker Experience Coordinator, you'll:
- Field and solve Tier 1 inbound inquiries (via email, chat, or phone) on payroll-related topics including, but not limited to:
- Timesheet errors
- PTO
- Pay rate discrepancies
- Expense reimbursements
- 401(k) deductions
- HSA/FSA deductions
- Commuter benefit deductions
- Health insurance deductions
- Support the annual benefits open enrollment process
- Help improve, create, and implement processes and best practice
- Identify support/issue trends and escalate to help resolve the root issue
- Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required.
Requirements
- 3+ years of payroll-specific customer support experience
- C1/C2 level English proficiency with strong written and verbal communication skills
- Experience with Zendesk or similar ticketing systems
- Experience with ADP Workforce Now and/or other payroll systems
- Tech savvy and strong investigative skills. Able to reconcile payroll data across multiple platforms.
- Ability to consistently show compassion, empathy, respect, patience, and kindness in client/customer interactions
- Self-organizing, proactive, resourceful, and detail-oriented
- Able to think critically about business issues and make thoughtful recommendations
- Basic understanding of Slack, Google Suite, and other useful tools for organizational success
You’ll really stand out if you have:
- Previous experience working in a payroll support role for a tech or staffing company with a high volume of support inquiries
- A strong understanding of various payroll deductions
HireArt offers a benefits package that includes:
- Work-from-home benefits, including:
- Workspace/home office set-up stipend
- Company provided laptop
- Paid time off
This is a remote, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work east coast timezone hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.
HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.
HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.
Company description
HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.
Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.
HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.
Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.
HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.