Payment Specialist (Remote)
HireArt
United States · Remote
USD 26-26 / hour
Posted on Oct 9, 2025
Apply to A Fast-Growing FinTech Startup
Payment Specialist (Remote)
A Fast-Growing FinTech Startup
Full time
Location
United States (Remote)
Work environment
Remote
Expected pay amount
26.00 USD Per Hour
Schedule
Tuesday-Saturday or Sunday-Thursday, 40 hours per week (MT, CT)
Assignment length
Contract
Job description
HireArt is helping our client hire a remote Payment Specialist (Collections). Our client is an early-stage NYC-based FinTech startup that is building solutions that allow users to pay bills on their own schedule.
As Payment Specialist (Collections), you’ll be a part of the customer service team that plays a critical role in providing users with a world-class experience.
We’re helping to grow the customer service team with self-starters that are ready to be coached, able to work remotely, and who can thrive in a fast-paced environment.
As a Payment Specialist, you will:
As Payment Specialist (Collections), you’ll be a part of the customer service team that plays a critical role in providing users with a world-class experience.
We’re helping to grow the customer service team with self-starters that are ready to be coached, able to work remotely, and who can thrive in a fast-paced environment.
As a Payment Specialist, you will:
- Bring an optimistic and friendly approach to effectively assisting customers.
- Be proactive at finding solutions for payment-related issues.
- Use effective and innovative strategies to reach out to customers and encourage their interaction.
- Monitor customer inquiries in real-time and reply quickly by email or phone.
- Work closely with internal teams to provide customer feedback to promote improvements.
Requirements
- High school diploma or equivalent; college degree preferred
- 2+ years of experience in collections
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Technology savvy and familiar with CRM systems and practices
- Able to develop positive empathetic relationships with customers and peers
- Excellent verbal, written, and interpersonal communication skills
- Outstanding task and time management skills
- Exceptional attention to detail
- A coachable self-starter and problem solver who can thrive in ambiguity
- The ability to speak Spanish is a big plus!
Benefits:
- Pre-tax commuter benefits
- Employer (HireArt) Subsidized Healthcare Benefits
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, ongoing contract position staffed via HireArt. This role will be remote and available to U.S.-based candidates who are able to work MST or CST business hours.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job description
HireArt is helping our client hire a remote Payment Specialist (Collections). Our client is an early-stage NYC-based FinTech startup that is building solutions that allow users to pay bills on their own schedule.
As Payment Specialist (Collections), you’ll be a part of the customer service team that plays a critical role in providing users with a world-class experience.
We’re helping to grow the customer service team with self-starters that are ready to be coached, able to work remotely, and who can thrive in a fast-paced environment.
As a Payment Specialist, you will:
As Payment Specialist (Collections), you’ll be a part of the customer service team that plays a critical role in providing users with a world-class experience.
We’re helping to grow the customer service team with self-starters that are ready to be coached, able to work remotely, and who can thrive in a fast-paced environment.
As a Payment Specialist, you will:
- Bring an optimistic and friendly approach to effectively assisting customers.
- Be proactive at finding solutions for payment-related issues.
- Use effective and innovative strategies to reach out to customers and encourage their interaction.
- Monitor customer inquiries in real-time and reply quickly by email or phone.
- Work closely with internal teams to provide customer feedback to promote improvements.
Requirements
- High school diploma or equivalent; college degree preferred
- 2+ years of experience in collections
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Technology savvy and familiar with CRM systems and practices
- Able to develop positive empathetic relationships with customers and peers
- Excellent verbal, written, and interpersonal communication skills
- Outstanding task and time management skills
- Exceptional attention to detail
- A coachable self-starter and problem solver who can thrive in ambiguity
- The ability to speak Spanish is a big plus!
Benefits:
- Pre-tax commuter benefits
- Employer (HireArt) Subsidized Healthcare Benefits
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, ongoing contract position staffed via HireArt. This role will be remote and available to U.S.-based candidates who are able to work MST or CST business hours.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.