Customer Support Agent - Rider Operations
HireArt
Operations, Customer Service
Foster City, CA, USA
USD 29-29 / hour
Posted on Sep 20, 2025
Apply to An Autonomous Mobility Company
Customer Support Agent - Rider Operations
An Autonomous Mobility Company
Full time
Location
Foster City, CA, United States
Work environment
In-person
Expected pay amount
29.00 USD Per Hour
Schedule
Sunday-Thursday 7:30am-3:30pm | Tuesday - Saturday 3:30pm-11:00pm
Assignment length
6 month contract
Job description
HireArt is helping an on-demand, autonomous ride-hailing company find a customer-focused Customer Support Agent - Rider Operations, to join its team.
In this role, you'll ensure smooth rider experiences, resolve issues efficiently, and help maintain a strong, positive brand reputation.
We’re looking for a detail-oriented and empathetic candidate who can resolve rider issues quickly, communicate effectively across channels, and thrive in a fast-paced environment.
As a Customer Support Agent – Rider Operations, you’ll:
In this role, you'll ensure smooth rider experiences, resolve issues efficiently, and help maintain a strong, positive brand reputation.
We’re looking for a detail-oriented and empathetic candidate who can resolve rider issues quickly, communicate effectively across channels, and thrive in a fast-paced environment.
As a Customer Support Agent – Rider Operations, you’ll:
- Serve as the first point of contact for riders, managing inbound and outbound communication across SMS, email, and phone.
- Provide timely resolutions to customer inquiries, complaints, and service issues with professionalism and empathy.
- Document interactions and solutions accurately using support tools such as Salesforce Service Cloud.
- Escalate complex issues to the appropriate teams while maintaining ownership until resolution.
- Identify recurring issues and rider feedback trends, collaborating with internal teams to improve processes.
Requirements
- 1+ years of experience in customer service, support operations, or a related role
- Strong written and verbal communication skills, with the ability to adapt tone across different channels
- Experience with customer support software such as Zendesk, Salesforce, or similar platforms
- Ability to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail
- Problem-solving mindset with the ability to interpret workflows, identify operational errors, and deliver positive customer experiences
- Flexible, adaptable, and comfortable in a fast-paced operational environment
Preferred Qualifications:
- Familiarity with service operations or the transportation industry
- Experience handling customer escalations and turning difficult interactions into positive outcomes
- Strong organizational skills with the ability to follow SOPs while exercising good judgment in unique situations
Benefits:
- Pre-tax commuter benefits
- Employer (HireArt) Subsidized healthcare benefits (Eligibility begins 90 days after start date)
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job description
HireArt is helping an on-demand, autonomous ride-hailing company find a customer-focused Customer Support Agent - Rider Operations, to join its team.
In this role, you'll ensure smooth rider experiences, resolve issues efficiently, and help maintain a strong, positive brand reputation.
We’re looking for a detail-oriented and empathetic candidate who can resolve rider issues quickly, communicate effectively across channels, and thrive in a fast-paced environment.
As a Customer Support Agent – Rider Operations, you’ll:
In this role, you'll ensure smooth rider experiences, resolve issues efficiently, and help maintain a strong, positive brand reputation.
We’re looking for a detail-oriented and empathetic candidate who can resolve rider issues quickly, communicate effectively across channels, and thrive in a fast-paced environment.
As a Customer Support Agent – Rider Operations, you’ll:
- Serve as the first point of contact for riders, managing inbound and outbound communication across SMS, email, and phone.
- Provide timely resolutions to customer inquiries, complaints, and service issues with professionalism and empathy.
- Document interactions and solutions accurately using support tools such as Salesforce Service Cloud.
- Escalate complex issues to the appropriate teams while maintaining ownership until resolution.
- Identify recurring issues and rider feedback trends, collaborating with internal teams to improve processes.
Requirements
- 1+ years of experience in customer service, support operations, or a related role
- Strong written and verbal communication skills, with the ability to adapt tone across different channels
- Experience with customer support software such as Zendesk, Salesforce, or similar platforms
- Ability to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail
- Problem-solving mindset with the ability to interpret workflows, identify operational errors, and deliver positive customer experiences
- Flexible, adaptable, and comfortable in a fast-paced operational environment
Preferred Qualifications:
- Familiarity with service operations or the transportation industry
- Experience handling customer escalations and turning difficult interactions into positive outcomes
- Strong organizational skills with the ability to follow SOPs while exercising good judgment in unique situations
Benefits:
- Pre-tax commuter benefits
- Employer (HireArt) Subsidized healthcare benefits (Eligibility begins 90 days after start date)
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.