Client Services Technician
HireArt
Customer Service
Foster City, CA, USA
USD 40-45 / hour
Posted on Sep 4, 2025
Apply to An On-demand, Autonomous Ride-hailing Company
Client Services Technician
An On-demand, Autonomous Ride-hailing Company
Full time
Location
Foster City, CA, United States
Work environment
In-person
Expected pay amount
40.00 - 45.00 USD Per Hour
Schedule
Monday - Friday
Assignment length
6 month contract
Job description
HireArt is helping an on-demand, autonomous ride-hailing company hire a Client Services Technician to provide support for the company's end users.
In this role, you’ll handle incoming IT support requests, prioritize and assign them as needed, and ensure timely resolution.
In this role, you’ll handle incoming IT support requests, prioritize and assign them as needed, and ensure timely resolution.
The ideal candidate has 1–3 years of IT support experience, with knowledge of Active Directory, Google Workspace, or similar platforms.
As a Client Services Technician, you will:
- Provide onsite support five days a week.
- Respond to Tier 1 support requests via email, Slack, and ticketing systems (Jira, ServiceNow, etc.).
- Track, resolve, and escalate tickets as needed.
- Identify and report recurring support trends.
- Create, manage, and troubleshoot user accounts and access in Active Directory.
Requirements
- 1-3 years of experience in IT support or a similar role
- Strong troubleshooting and problem-solving skills
- Effective communication and customer service abilities
- Ability to manage time, multitask, and prioritize support requests
- Knowledge of commonly used software, hardware, and applications
- Experience with Active Directory, Google Workspace, or similar platforms
- Basic networking knowledge (VPN, DHCP, DNS)
- Familiarity with Windows, Ubuntu, and macOS (preferred)
- Experience with Jira, ServiceNow, Confluence, or similar ticketing/wiki tools (preferred)
Benefits:
- Pre-tax commuter benefits
- Employer (HireArt) subsidized healthcare benefits (Eligibility begins 90 days after start date)
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment:This is a full-time, ongoing 6-month contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job description
HireArt is helping an on-demand, autonomous ride-hailing company hire a Client Services Technician to provide support for the company's end users.
In this role, you’ll handle incoming IT support requests, prioritize and assign them as needed, and ensure timely resolution.
In this role, you’ll handle incoming IT support requests, prioritize and assign them as needed, and ensure timely resolution.
The ideal candidate has 1–3 years of IT support experience, with knowledge of Active Directory, Google Workspace, or similar platforms.
As a Client Services Technician, you will:
- Provide onsite support five days a week.
- Respond to Tier 1 support requests via email, Slack, and ticketing systems (Jira, ServiceNow, etc.).
- Track, resolve, and escalate tickets as needed.
- Identify and report recurring support trends.
- Create, manage, and troubleshoot user accounts and access in Active Directory.
Requirements
- 1-3 years of experience in IT support or a similar role
- Strong troubleshooting and problem-solving skills
- Effective communication and customer service abilities
- Ability to manage time, multitask, and prioritize support requests
- Knowledge of commonly used software, hardware, and applications
- Experience with Active Directory, Google Workspace, or similar platforms
- Basic networking knowledge (VPN, DHCP, DNS)
- Familiarity with Windows, Ubuntu, and macOS (preferred)
- Experience with Jira, ServiceNow, Confluence, or similar ticketing/wiki tools (preferred)
Benefits:
- Pre-tax commuter benefits
- Employer (HireArt) subsidized healthcare benefits (Eligibility begins 90 days after start date)
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment:This is a full-time, ongoing 6-month contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.