Worker Experience Coordinator
HireArt
Apply to HireArt
Worker Experience Coordinator
HireArt
Full time
Location
Buenos Aires, Argentina (Remote)
Work environment
Remote
Expected pay amount
0.00 - 0.00 USD Per Hour
Schedule
Saturday - Wednesday OR Wednesday - Sunday, 12-8p ET (EST, CST, MST, PST)
Assignment length
Contract
Job description
You will need to think critically about the contractor experience to anticipate the needs of our contract employees and our clients. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.
As a Worker Experience Coordinator, you’ll:
- Carry out I-9 Verifications/e-verify for new hires
- Field Tier 1 inbound inquiries (via email, chat, or phone) on topics including, but not limited to, payroll, timesheets, PTO, benefits, and tech support
- Support HR efforts by acting as the intake point for escalations on weekends
- Support the annual benefits open enrollment process
- Help improve, create, and implement processes and best practice
- Identify support/issue trends and bring them to the attention of the right people
- Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required.
Requirements
- 3+ years of customer support experience
- C1/C2 level English proficiency with strong written and verbal communication skills
- Experience with Zendesk, or similar ticketing systems
- Ability to consistently show compassion, empathy, respect, patience, and kindness in client/customer interactions
- Self-organizing, proactive, resourceful, and detail-oriented
- Able to think critically about business issues and make thoughtful recommendations
- Basic understanding of Slack, Google Suite, and other useful tools for organizational success
- Previous experience working in a support role for a tech or staffing company with a high volume of support inquiries
- Experience handling payroll-related inquiries
HireArt offers a benefits package that includes:
- Work-from-home stipends, including:
- Workspace/home office set-up
- Company provided laptop
- Lunch/snack stipend
- Paid time off
This is a remote, full-time, international contractor position with HireArt. It is open to candidates who are able to work during eastern time zone business hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.
HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.
Company description
HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.
Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.
HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.
Job description
You will need to think critically about the contractor experience to anticipate the needs of our contract employees and our clients. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.
As a Worker Experience Coordinator, you’ll:
- Carry out I-9 Verifications/e-verify for new hires
- Field Tier 1 inbound inquiries (via email, chat, or phone) on topics including, but not limited to, payroll, timesheets, PTO, benefits, and tech support
- Support HR efforts by acting as the intake point for escalations on weekends
- Support the annual benefits open enrollment process
- Help improve, create, and implement processes and best practice
- Identify support/issue trends and bring them to the attention of the right people
- Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams, as required.
Requirements
- 3+ years of customer support experience
- C1/C2 level English proficiency with strong written and verbal communication skills
- Experience with Zendesk, or similar ticketing systems
- Ability to consistently show compassion, empathy, respect, patience, and kindness in client/customer interactions
- Self-organizing, proactive, resourceful, and detail-oriented
- Able to think critically about business issues and make thoughtful recommendations
- Basic understanding of Slack, Google Suite, and other useful tools for organizational success
- Previous experience working in a support role for a tech or staffing company with a high volume of support inquiries
- Experience handling payroll-related inquiries
HireArt offers a benefits package that includes:
- Work-from-home stipends, including:
- Workspace/home office set-up
- Company provided laptop
- Lunch/snack stipend
- Paid time off
This is a remote, full-time, international contractor position with HireArt. It is open to candidates who are able to work during eastern time zone business hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.
HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.
Company description
HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.
Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.
HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.