Avela is a Nobel Prize winning platform for families to navigate their child’s educational journey. Parents can find, apply, register, and pay for school and programs for their children, all from a common application system with saved profiles. Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. We’re like “OpenTable for Education” or “Mindbody for Schools.”

Role

Avela is seeking a Program Manager to join our fast-growing team and help schools and districts implement and optimize our platform. You’ll manage projects, support customers, and ensure every partner is set up for success — from launch through renewal.

Location

We’re a semi-remote company with hubs in San Francisco and Boston. The San Francisco hub includes our Client Services Lead, so we strongly prefer candidates living in the SF Bay Area to facilitate in-person collaboration and social connection.

Responsibilities

• 50% Customer Support - You’ll directly support current customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• 30% Project Management - You’ll support implementation projects with new customers, developing and managing the project plan and deliverables. Eventually you will also lead new implementations of Avela.
• 10% Business Development - You’ll support efforts to bring in new clients and/or expand our relationship with existing clients.
• 10% Operational - As a growing startup, we all pitch in to do whatever it takes to build our organization!

Qualifications

• Strength and experience in each of the above job responsibilities.
• 4+ years of professional experience, at least 2 of which are in K-12 education operations or administration.
• Customer-centric mindset: creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
• Quantitative skills, including experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
• Comfort with engaging in sales and marketing: product demos, boothing at events, discussing contract renewal, and so forth.
• Excellent communicator, including written and oral.
• Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
• Among the best at what you do with a growth mindset and desire to constantly improve.
• Passion for education, equity, and social impact.
• Legal ability to work in the US and willingness to work continental US hours.
• Preference for candidates with one or more of the following skillsets:
  • Familiarity with charter sector
  • Experience in client management role (e.g., consulting)
  • Experience with a statistical software package (e.g., Stata, SAS, SPSS, R)